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How to Know if a Vivo Phone is Original



how to know if a Vivo phone is original

The proliferation of smartphones in the global market has made them a necessity rather than a luxury. Among numerous smartphone manufacturers, Vivo has emerged as a globally recognized brand, synonymous with innovation, style, and affordability. Despite their popularity, the surge in counterfeit phones has cast a shadow over the joy of owning these devices. This article aims to help you discern an original Vivo phone from a counterfeit one, ensuring you get the true Vivo experience.

Understanding Vivo Phone Authenticity

With Vivo phones standing out due to their unique design and advanced technology, understanding the basic identifiers of an authentic Vivo phone becomes necessary. One of the first characteristics is its packaging. Authentic Vivo phones come in a well-sealed package with the Vivo logo. The packaging includes the device itself, a charger, a USB cable, a user manual, and in some cases, a complimentary phone case and earphones. The packaging is professional, without any spelling errors or unclear printing, a common sign of counterfeit products.

The Vivo phone itself has a well-built structure with a smooth finish, high-resolution screen, and clear branding. The Vivo logo is usually located on the back of the device and is always clear and correctly positioned. It’s also important to note the placement and quality of the buttons, camera, and other features. Everything should fit perfectly and function smoothly.

Lastly, authentic Vivo phones come with a price reflective of their quality and the technology they encompass. If a deal appears too good to be true, it usually is. Be cautious of phones being sold at a significantly lower price point than what is being offered in official Vivo stores or trusted retailers.

Physical Examination of a Vivo Phone

When purchasing a Vivo phone, conducting a physical examination is a crucial step in verifying its authenticity. The device’s exterior should display a high level of craftsmanship, typical of Vivo’s quality standard. Let’s take the Vivo X60 Pro as an example. It has a glass back and an aluminum frame, giving it a sleek, high-quality feel. Counterfeit versions often use cheaper materials like plastic to mimic this appearance.

The positioning of logos and certification labels should also be examined. On an authentic Vivo phone, these are precisely placed, while counterfeit phones often display them in incorrect locations or with visible errors in spelling or typography. For instance, Vivo V21e has its logo centrally located at the bottom of its rear glass back. Any deviation in the position could be a sign of a counterfeit.

The device’s screen is another area where counterfeits often fall short. Vivo smartphones are known for their high-resolution displays. For instance, the Vivo X70 Pro Plus boasts a 6.78-inch AMOLED display with a resolution of 3200 x 1440 pixels. Counterfeit phones may not provide the same color vibrancy, brightness, or touch sensitivity.

Software and IMEI Verification

Beyond the physical characteristics, verifying the phone’s software and IMEI (International Mobile Equipment Identity) number is another method to confirm authenticity.

To check the software, start by navigating through the phone’s interface. Genuine Vivo phones run on Funtouch OS or Origin OS, Vivo’s proprietary operating systems based on Android. The interface should be smooth, intuitive, and free of any glitches or haphazardly placed elements.

Next, find the IMEI number. It’s typically located in the ‘About Phone’ section of the settings menu. Once located, this number can be verified through various online IMEI checker websites. Inputting the IMEI number should return the phone’s specifications, including brand and model. For instance, if you have a Vivo Y51, the returned information should match its specifications.

Purchase and After-Sales Service

When buying a Vivo phone, it’s best to purchase from a reputable source. This includes Vivo’s official online store, authorized retail stores, or well-known electronic retailers. Avoid buying from unverified online sellers or physical stores without a solid reputation.

Vivo phones typically come with a standard one-year manufacturer’s warranty, valid from the date of purchase. This warranty applies to any manufacturing defects and does not cover physical damage or misuse of the device by the consumer. Counterfeit devices usually lack this support or might offer a dubious warranty that doesn’t hold up to scrutiny.

Moreover, after-sales service is an important aspect of Vivo’s customer experience. Authentic Vivo phone owners can avail of services like software updates, repair and maintenance services, and customer support, ensuring their devices stay up-to-date and in good working condition.

how to know if a Vivo phone is original

Utilizing Vivo’s Customer Support

If you are still unsure about the authenticity of your Vivo phone after checking these factors, Vivo’s customer support can be a lifeline. You can contact them via their official website or hotline. Provide them with your phone’s model number, IMEI, and other relevant information. They can verify the information against their database and confirm the authenticity of your device.

Remember, when reaching out to customer support, ensure that you’re using the official Vivo support channels. Counterfeiters often provide fake customer service numbers or websites, leading you to believe that you’ve verified your device when, in reality, you’ve only confirmed its counterfeit status.


In today’s digital age, where smartphones serve as an essential tool in our day-to-day lives, ensuring the authenticity of our devices is paramount. It not only guarantees the quality of the product but also the security of our data. By understanding the indicators of an authentic Vivo phone and conducting due diligence before purchase, you can avoid falling prey to counterfeit products and enjoy the full Vivo experience. Always remember, when it comes to technology, quality and authenticity are worth the investment.